Support Center

Troubleshooting Problems

  • "Oops! This page is missing a heart" Error

    Did you come across this page? "Oops! This page is missing a heart" is our 404 page. If you click a link on ...

    Apr 30, 2015 10:51AM PDT
  • Bug Reports

    If you encounter any errors, bugs, glitches (a.k.a things that aren't functioning as they should), please cont...

    Apr 30, 2015 11:17AM PDT
  • What if I have a question that isn’t answered here?

    We try to cover everything, but if your question does not appear within Support Center, please send us an emai...

    Nov 13, 2014 03:18PM PST
  • Private Messages Won't Send

    Be sure that you have not included any contact information or words that would be considered 'adult content', ...

    Apr 30, 2015 11:07AM PDT
  • Post Was Removed by EPAllie.

    Sometimes content is removed by error. If you believe your content was wrongly removed, and it doesn't violate...

    Apr 30, 2015 10:53AM PDT
  • Can't Log In

    If your home screen is blank after trying to log on, or you have trouble logging in, first try to delete the c...

    Apr 30, 2015 10:56AM PDT
  • Can't Add To Circle

    If you are attempting to add someone to your circle, but are having issues, make sure your Account Settings al...

    Apr 30, 2015 10:52AM PDT
  • Was I blocked?

    Unfortunately, EP cannot ask a member to unblock you. Some blockings happen by accident, so we recommend havin...

    Nov 13, 2014 03:50PM PST
  • Re-Open a Deleted Account

    We cannot restore deleted accounts. Once an account is deleted, it is deleted in its entirety, and is not able...

    Apr 30, 2015 10:50AM PDT
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